In a continuous effort to prioritize customer satisfaction and address their concerns, Lesotho Electricity Company (LEC) proudly announces the launch of its newly upgraded Call Centre.
This significant enhancement comes as a direct response to the feedback and input received from valued customers across the nation. Listening attentively to the needs and concerns of our customers has always been a cornerstone of LEC’s commitment to service excellence. Understanding the importance of seamless communication channels, we have invested in cutting-edge technology to bring forth an omni-channel experience for our customers.

A major highlight of this upgrade is the introduction of a toll-free number 8002 2000, which was opened to the public at the end of January 2024 on a pilot basis. This toll-free line ensures that customers can easily connect with LEC without any cost implications, further demonstrating our dedication to accessibility and convenience for all.

Furthermore recognizing the importance of minimizing wait times and enhancing responsiveness, this expansion enables us to handle a higher volume of inquiries and service requests, ensuring that each customer receives the attention and support they deserve in a timely manner. As of now, the project stands at an impressive 90% completion rate, with the remaining aspects undergoing final touches to ensure a flawless customer experience. The dedication and hard work of the entire LEC team have been instrumental in reaching this milestone, underscoring our unwavering commitment to delivering exceptional service at every touch-point.