| New Connections Process (Domestic and Business Customers) | ||||||
| Stage | Service/stage | Action | Documents Required | By whom | Applicable fee | Turn-Around Time |
| 1 | Wiring Test | Properly fill in LEC’s Form A and B | Passport/ ID (Copy) | Your Electrician | No fee Applicable | Within 5 working days |
| 2 | Survey Application | Apply for Survey at LEC | Wiring Test Certificate,
Passport, |
Customer | M 100.00 Domestic Supply
M 250.00 Business Supply |
Within 10 working days |
| 3 | Quotation
Ready |
Collect and sign the
Quotation |
Application Fee
Receipt |
Customer | N/A | Will expire in 60 Days from the date the quotation was created if there’s no payment made |
| 4 | Service Connection | Pay the amount on the quotation as per the terms and conditions of the quotation | Application fee receipt and copy of the quotation | Customer | Pay M500.00 if the quotation is M2000.00.
or 60% when quotation is more than M2000.00. |
Within 6 weeks from the date of payment regardless of whether quotation was fully settled or 60% paid. |
| 5 | Commission | Inspection of Service Connection | Advice Form | Metering (LEC) | No fee | Within 7 working days |
| 6 | Registration | Registration of customers by Prepayment | Advice Form (complete) | Prepayment (LEC) | No Fee | 24 hours |